very disturbing day at work...

a customer was having issues with a price and wanted a refund in a situation that we would ordinarily not do one but i offered one anyways cause she was very sweet and it was partly our fault...

me: if you have any problems when you bring it back just tell them you spoke to Pez and she said it was ok.
customer: Pez, P-E-Z...oh like the lolly
me: yeh thats right
customer: right, and just as sweet
me: um yeh sure
customer: a mystery with every lick!
me: um...er...what the...if you say so?!

sweet lady but what the hell? how do you respond to something like that?

~.~